Privacy Policy
Last updated: March 15, 2025
At paitbilochivo, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This privacy policy explains our practices in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws.
Information We Collect
We collect various types of information to provide you with our educational services and improve your learning experience. The information we gather falls into several categories:
- Personal identification information including name, email address, phone number, and postal address
- Educational background details, qualifications, and learning preferences
- Payment information processed securely through our approved payment providers
- Technical information such as IP address, browser type, device information, and usage patterns
- Communication records including emails, chat messages, and support inquiries
- Course progress, assessment results, and learning analytics data
How We Collect Information
Information is collected directly from you when you register for courses, contact us, or use our website. We also gather data automatically through cookies and analytics tools to understand how our services are used and to improve user experience.
How We Use Your Information
Your personal information serves specific purposes related to delivering quality educational experiences and maintaining our service standards:
- Providing educational services, course materials, and personalized learning experiences
- Processing enrollments, payments, and managing your account
- Communicating important updates about courses, schedules, and policy changes
- Improving our educational content and website functionality based on user feedback
- Complying with legal obligations and regulatory requirements
- Preventing fraud and ensuring platform security
We never sell your personal information to third parties or use it for purposes unrelated to our educational services without your explicit consent.
Information Sharing and Disclosure
We maintain strict controls over who has access to your personal information. Limited sharing occurs only in specific circumstances:
| Recipient | Information Shared | Purpose |
|---|---|---|
| Course Instructors | Name, progress data, assessments | Educational support and evaluation |
| Payment Processors | Billing information, transaction details | Processing payments securely |
| Technical Service Providers | Usage data, technical information | Platform maintenance and improvements |
| Legal Authorities | Any relevant information | Compliance with legal requirements |
All third-party service providers are contractually bound to protect your information and use it only for specified purposes. We conduct regular reviews to ensure compliance with our privacy standards.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to facilitating these rights promptly and transparently:
- Access: Request copies of personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request removal of your personal information where legally permissible
- Restriction: Limit how we process your information in certain circumstances
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
Exercising Your Rights
To exercise any of these rights, contact our privacy team using the details below. We'll respond within 30 days and may need to verify your identity before processing requests. Some information may be retained for legal or operational requirements even after deletion requests.
Data Security and Protection
Protecting your personal information is a top priority. We implement comprehensive security measures that evolve with emerging threats and industry best practices.
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls limiting staff access to necessary information only
- Secure backup systems with geographic redundancy
- Multi-factor authentication for administrative access
Operational Security
Our team receives regular privacy and security training. We maintain incident response procedures and will notify you promptly if any security breach affects your personal information, as required by Australian law.
Data Retention and Deletion
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of information have varying retention periods:
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Educational verification, tax compliance |
| Payment information | 7 years from transaction | Financial record requirements |
| Marketing communications | Until unsubscribe | Ongoing consent basis |
| Website usage data | 26 months | Analytics and improvement purposes |
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in many cases, subject to legal and operational requirements.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your experience and gather usage insights. We employ different types of cookies for various purposes:
Essential Cookies
These cookies are necessary for basic website functionality, including maintaining your login session, remembering your preferences, and ensuring security features work correctly. They cannot be disabled without affecting site functionality.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where improvements can be made. This data is aggregated and anonymized.
Managing Cookie Preferences
You can manage cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some website features effectively.
International Data Transfers
While paitbilochivo operates primarily within Australia, some of our service providers may be located overseas. When international transfers occur, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate privacy protection or approved mechanisms
- Contractual clauses requiring equivalent privacy standards
- Regular monitoring of international service provider compliance
- Data minimization to limit what information crosses borders
We will always notify you if your personal information will be transferred internationally and explain the protections in place.
Changes to This Privacy Policy
Privacy regulations and our business practices evolve over time. We review and update this privacy policy regularly to ensure it remains current and comprehensive.
When significant changes occur, we'll notify you through email or prominent website notices at least 30 days before changes take effect. Continued use of our services after changes indicates acceptance of the updated policy.
Minor updates for clarity or legal compliance may be made without prior notice, but we'll always update the "Last updated" date at the top of this policy.
Contact Our Privacy Team
paitbilochivo Privacy Officer
Somerset Pl, Melbourne VIC 3000, Australia
Email: help@paitbilochivo.com
Phone: +61249303137
We aim to respond to all privacy inquiries within 5 business days